Last Update: 25/08/2025
Who We Are
Advance Critical Care (“we,” “our,” “us”) is a healthcare service provider that brings hospital-level general and critical care directly to patients’ homes. Our mission is to deliver safe, reliable, and compassionate care at your doorstep, while protecting your personal and medical information.
At Advance Critical Care, accessible at https://advancecriticalcare.com, protecting your privacy and safeguarding your data is our top priority.
Information We Collect
We may collect the following types of information:
Personal Information: Name, age, gender, address, phone number, email, emergency contact details.
Medical/Health Information: Medical history, prescriptions, diagnosis, reports, treatment details, allergies, doctor’s notes.
Payment Information: Billing address, transaction details (processed securely via third-party gateways, we do not store card details).
Technical Information: IP address, browser type, device type, cookies, website usage analytics.
How We Use Your Information
We use your information for:
Delivering hospital-level care and critical care services at home.
Coordinating with doctors, nurses, and healthcare professionals.
Processing bookings, payments, and service requests.
Improving our website and patient experience.
Sending important updates, medical alerts, or administrative messages.
Compliance with legal and regulatory requirements.
Sharing of Information
We do not sell, rent, or trade your personal information. Your data may be shared only with:
Healthcare Professionals directly involved in your care.
Service Partners (labs, pharmacies, emergency services) strictly as required.
Regulatory Authorities if legally required.
Technology/Payment Providers that process data on our behalf under strict confidentiality.
Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encrypted storage of medical information.
Secure servers and restricted access controls.
Regular audits and staff training on patient confidentiality.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies & Tracking
Our website may use cookies and analytics tools to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.
Your Rights
You have the right to:
Access, update, or correct your personal data.
Request deletion of your information (subject to medical/legal obligations).
Withdraw consent for non-essential data processing.
Contact us regarding concerns or complaints about your data.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 18 without parental/guardian consent.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions, concerns, or to exercise your rights, please contact us:
Advance Critical Care
Plot 46,47 & 48 Jai Vihar Phase 1, Najafgarh, South West, New Delhi, India- 110043
Contact: +91 9821 1818 48
Email: help@advancecriticalcare.com